Help with a task
Drafting a supplier reply, reviewing a document, or researching an option may be a good job for your existing AI assistant.
AI assistants
Your assistant helps you work. Mandel handles the follow-through.
Keep the tools your team likes. Use Mandel to chase suppliers, resolve order changes, and pursue invoice corrections through to a confirmed result.
Start with what you need done.
An agent you build
General-purpose platforms can support scheduled and autonomous work. Your team still needs to configure and maintain the purchasing workflow.
Supplier work Mandel runs
Agree the steps and approvals, including how your suppliers work. Mandel follows each job from the first request to the agreed result.
Follow one delayed order.
The supplier’s new date misses your build. Here is the work Mandel carries through.
Supplier email
PO 4500932716 · 800 machined collars
“The collars are on backorder. We can deliver on 23 November.”
Delivery is six weeks after the required date
Mandel checks the supplier’s reply against the order and the production need date.
- Needed for the build
- 12 Oct
- Supplier’s new date
- 23 Nov
A replacement needs to be arranged.
The permitted actions and required approvals are agreed for each workflow.
Test the full workflow on the same purchase order
These are the questions to take into an evaluation, whether you buy a product or build on an agent platform.
Who follows up when a supplier goes quiet?
In an assistant or custom build
Check how follow-ups are triggered and maintained.
With Mandel
Mandel follows the agreed playbook and records the response.
How does it use supplier-specific details?
In an assistant or custom build
Check how instructions are scoped and kept current.
With Mandel
Supplier knowledge informs the work without changing approval limits.
What needs a buyer’s decision?
In an assistant or custom build
Test the approval path before allowing commercial actions.
With Mandel
Your team sets which actions need approval.
Where does the final result go?
In an assistant or custom build
Check the ERP connection and how updates are verified.
With Mandel
The confirmed result is written back with the evidence behind it.
Capabilities vary by product, plan, connectors, and configuration. Test each option against the supplier work your team needs it to complete.
Questions your team may have.
Do we need to stop using Copilot or ChatGPT?
No. Your team can keep using them. Start by identifying supplier work that still needs someone to chase replies, make decisions, and update the order.
Could we build this on an agent platform?
Yes. Compare the effort to connect your systems, handle supplier conventions, manage approvals, and verify the outcome. Test the same real orders in either approach.
Does every action need approval?
Your team decides. Routine follow-ups can run within agreed rules. Supplier selections, substitutions, or extra spend can require a buyer’s approval.
How do we test it without changing our process?
Start with past supplier messages and order records. Review what was missed and what actions were available, then choose one workflow for a live trial.
Try it on a few orders you know well.
Bring the supplier messages and order records. We’ll look at what was missed, what needed follow-up, and what Mandel could have done.
Talk through your workflow (opens in a new tab)A historical review sends no messages and changes no ERP records.
